FAQ

If you are a first-time visitor to the store, you will need to register with us. Registering will allow purchasing on the store and will make your subsequent visits quicker. Any information you provide is held with the utmost care and security. To read more about this, see our Privacy Policy.

If you forget your password, you can request that it be sent to your email address from the Sign In page. Click the "Forgot your password? " link. Customer Support cannot give passwords out over the phone, nor can we email them to a different email address than the one used to register the account.

Yes, you can view all past order details by signing in to your account. Once you have signed in, hover over your name and click Order History.

If you have a question about a previous order that cannot be answered by viewing your order history, please contact Customer Support.

You can browse through the site or use the search bar. The search bar is at the top of every page of the online catalog. When you find an item that interests you, click the name of the item to see its detail page. You can also browse through our categories found on the top of all pages and use the filters to narrow down your selection.

Placing an order with us is fast and easy! Once you have found the item(s) you would like to purchase, simply click on the Add to Cart button. Proceed to your shopping cart and click the Checkout button. Next, follow the general instructions presented on each page during the checkout process. After completing the checkout process, you will receive an order confirmation email shortly to confirm your order.

Although most online orders go very smoothly, occasionally you may experience an issue. If you are not sure about what to do next to complete your order, please contact Customer Support.

If there is a specific in-hand date for your order or you need it to be expedited to you as soon as possible, please contact Customer Support.

Rush production charges and/or expedited shipping charges may apply. Some products are not eligible for expedited shipping. These items are identified on the individual product pages.

For orders that have already been produced and/or shipped, please see the return or exchange policy. For items that have not been produced and/or shipped, please contact Customer Support.

We currently accept these methods of payment:

• Authorized users may place orders on account with a valid purchase order.

All orders are payable in U.S. Dollars.
We are unable to accept checks, cash, or bank transfers.

In states where our commerce service provider and fulfillment partners have operations, we are required to charge sales tax on product purchases as well as shipping and handling. Sales taxes will not be shown until a Ship To address has been provided. Sales taxes are applied to your order in accordance with individual state regulations.

Please click here to see a current list of states requiring sales tax.

Our goal is 100% accuracy in quantity and timeliness for all shipments. We process orders Monday-Friday. All orders for in-stock merchandise are shipped within 48 hours. Overnight and expedited orders are shipped the same day provided they are transmitted before 12:00 p.m. CT. We do not offer Saturday or Sunday delivery.

Made-to-Order items will require an estimated 3-5 weeks to allow for production and delivery. Please reference the standard production time noted on the product detail page.

The delivery date of your order is subject to stock availability and production time, where applicable.

The estimated transit time is 5-7 days (Monday-Friday) in the continental US from the time your order is placed and is subject to change based on order volume and carrier status.

We offer a variety of shipping options. All available shipping methods will appear in your shopping cart at the time of checkout.

Some items may be subject to restricted shipping due to regulations or safety concerns. You can easily find information regarding restricted shipping on the product page of the respective item.

Final shipping charges are shown during checkout.

Note: UPS does not deliver to PO boxes. If a PO box address is entered, the order will ship via USPS which does not supply tracking. Summit Group is not responsible for lost or damaged shipments.

Shipping fees are non-refundable. Customers are responsible for the return postage or shipping fees. Unfortunately, we cannot refund original shipping charges unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the shipping charge will be credited back to your original form of payment.

Many products are available for delivery outside the United States. If an item cannot be shipped outside the United States, "This item cannot be exported" will be noted on the product detail page.

All duties and taxes will be the responsibility of the purchaser. The duties and taxes will be included in your shipping total. A handling charge of $25.00 will be included for commercial invoice paperwork.

Please allow additional delivery time for orders with international shipping locations. Please contact Customer Support for any international shipping inquiries.

Duties and taxes are non-refundable. Unfortunately, we cannot refund original duties and taxes unless an error occurred on our part when shipping your order. If an item was damaged or sent in error, the duties and taxes will be credited back to your original form of payment.

Tracking is available for every package that we ship with UPS or FedEx via the individual carrier’s website.

As long as you provide us with a valid email at the time of your order, you will receive an order confirmation by email. You will also receive shipping confirmation by email at the time of the shipment. The shipping confirmation will contain your tracking number for the associated shipment. You can track the status and delivery of your package with ease using online tracking.

To track your order, simply utilize the "Track Order" feature conveniently located in the footer of our online store. You will need to provide your order number along with the email associated with your sign-in. This will enable you to easily monitor the status and whereabouts of your package. If you need help tracking your package, please contact Customer Support.

If you wish to return or exchange an item, contact Customer Support within 30 days of receipt of the product to initiate such a return or exchange. No returns or exchanges may be made after 30 days. Please note that returns and exchanges are not permitted for discontinued, on sale or made-to-order (custom decorated) merchandise unless damaged or defective.

Unauthorized returns or exchanges without a return authorization number (RA #) will not be accepted and are not eligible for credit. All returned products must be complete and include all components of the item being returned, such as cables, adapters, etc. We are not responsible for lost returns. Please make sure to keep a copy of your tracking information to ensure the delivery of your return. Your refund will be processed once we receive and verify the returned merchandise, which can take up to 14 business days from the time we receive your return shipment.

Please note that all returns and exchanges for product(s) that are not damaged or defective may be subject to a 15% restocking fee. Worn apparel items and any customized product shipped directly from the manufacturer are not eligible for return. Any approved returns will be credited to the credit card used at the time of purchase. For security reasons, the credit card information is not kept on file. A member of our Customer Support Team will contact you to get the information to process the credit.

If you choose to refuse a shipment for any other reason than shipping damage, you will be responsible for all associated shipping charges and a 15% restocking fee may be deducted from any credit issued.

Replacements for defective or incorrect product(s) will be generated if such product(s) are reported to Customer Support within 30 days of receipt.

For products shipped from our warehouse that are being returned within 30 days of receipt, Customer Support will provide a return authorization number (RA#) and have UPS issue a pre-paid call tag for return to our distribution facility. Return the product within ten business days of receipt of the call tag and include all product components and item(s) in their original packaging. Be sure to include the return authorization number (RA#) on the outside of the return packaging. A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For products shipped directly from a supplier's facility, Customer Support will coordinate with the supplier to have the unit in question picked up from you. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.